Customer Refunds
Customer Refund Process
Step 1
You complete the form below
Step 2
Customer Service Team reviews
Step 3
Refund is processed for the customer
Understand Customer Refunds
If the venue chooses to request a refund for its customer, ROH will facilitate a refund to the customer for the exact amount ROH received from the customer. There is no need for the venue to wire / transfer money back to ROH. Instead, ROH will invoice the venue at the end of the month for the refunded amount.
Example:
Customer pays a $10,000 invoice and ROH remits that same amount to the venue. Then, at a later date, the customer requests a refund. Once the venue has submitted the form above, ROH will refund the customer in full for $10,000. Then, at the end of the month, ROH will invoice the venue for the $10,000 it had initially sent to the venue.
Please note that the above process is the same for partial refund requests.